Privacy Policy

Overview

At Onyx Val Quinter Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our hotel, use our services, or interact with our website.

By using our services, you consent to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification for registration
• Preferences and special requests
• Communication records with our staff

Automatically Collected Information

• Website usage data and analytics
• IP address and device information
• Cookies and tracking technologies
• Location data (when permitted)

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing reservations, check-in/check-out, and providing hotel services
• Communication: Sending booking confirmations, updates, and responding to inquiries
• Personalization: Customizing your experience based on preferences and past stays
• Marketing: Sending promotional offers and newsletters (with your consent)
• Legal Compliance: Meeting regulatory requirements and maintaining records
• Security: Protecting our guests, staff, and property

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in hotel operations (payment processors, cleaning services, etc.)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Emergency Situations: To protect the safety and security of guests and staff

We do not sell or rent your personal information to third parties for marketing purposes.

Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Regular security audits and assessments
• Restricted access to personal information on a need-to-know basis
• Staff training on privacy and security protocols
• Secure payment processing systems

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Your Privacy Rights

Under applicable privacy laws, you have the following rights:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured format
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage and improve our services
• Marketing Cookies: Used to provide relevant advertisements

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

Guest registration information is typically retained for 7 years in accordance with Canadian hospitality regulations.

International Data Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Displaying notices at our hotel reception

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.